Basic Delivery Information
We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. We also know that you want to save money, so you’ll find free shipping on most orders and only $5 shipping on orders $49 and under. Plus, you’ll enjoy free returns on thousands of our best-selling items!
Estimated shipping and delivery times are displayed on each of our product pages. After credit approval and shipment, delivery can take up to 7 business days depending on where you live. Our free shipping offer applies only to shipments made to the 48 continental U.S. states.
Please note that our free shipping offer applies only to orders shipping to the lower 48 United States that qualify and meet the minimum purchase requirement; standard shipping only. Select products, such as freight and oversized items, do not qualify. Free returns is only available in the lower 48 United States on items that qualify and meet the minimum purchase requirement. Free shipping does not apply to select items, freight, clearance, Daily Sale, designs with giclee art shades, Color Plus and Tiffany Color Plus brand items, and certain items with designer shades. See individual product detail pages for free shipping and free returns eligibility.
Out of Stock Items
While we make every effort to keep all listed merchandise in stock, occasionally we are sold out of a certain item. If we are out of stock on an item you have ordered, we will send you an email update as quickly as possible. It will then be your choice to proceed and keep the order in place or cancel it. Items are not charged to your credit card until they are shipped.
Shipping and Processing Charges – Standard Shipping
Standard shipping is done via all major ground carriers, including FedEx, UPS, United States Postal Service (USPS), and Fed Ex SmartPost (which uses the U.S Postal Service for final delivery to the package destination). Allow up to 3 days for warehouse processing. Once your order leaves our warehouse, transit time is up to 7 to 10 business days within the 48 continental U.S., based on your location.
Shipping and processing charges for all items is based on the item size, weight, delivery destination, or other factors. We do our best to provide you with accurate shipping and delivery times on all our designs, but please note that these times are estimates only. Shipping and delivery estimates are not a guarantee. We’re sorry, but at this time we are unable to ship to PO Box address.
Delivery Some heavy and/or oversized items will be shipped by Freight Curbside Delivery using air-ride trucks to guarantee the least possible breakage. This is a dependable and economical service with deliveries being made Monday thru Friday during business hours. Deliveries are scheduled in a 4-hour time window and a freight company representative will contact you by phone to arrange a delivery appointment. Delivery lead time is 3-5 days from the shipment date.
Freight Curbside Delivery covers delivery to your curbside only. Please note that extra charges may apply to remote areas and for complicated deliveries. We’re sorry, but at this time we are unable to ship to PO Box address.
Post Office Boxes
We’re sorry, but at this time we are unable to ship to any PO Box address.
Delivery to APO and FPO Addresses
We are happy to make APO and FPO deliveries for you.
When ordering online, you will see a message that indicates that your delivery destination lies outside our normal shipping zones. Once you have submitted your order, we will contact you with a shipping quote for you to approve.
Please note, when ordering by credit card your card you will not be charged for your items until you approve the shipping costs. All APO and FPO deliveries must be sent by USPS.
Canadian orders paid for by credit card will be billed in US dollars. Payment made by check must be in US funds payable by a US bank. Note that some merchandise is not available for shipment to Canada, including but not limited to, oversized items, and some custom-made items.
Canadian order totals do not include customs charges, duties, dock fees, brokerage fees or any other internationally related charges. Canadian customers are responsible in full for all such fees and charges. All returns, replacement orders, or orders sent in multiple shipments are subject to the same policy.
Be advised that your order tracking number will not be available for use for an estimated 3 to 4 days until your shipment passes through our Toronto shipping hub.
Please note that our free shipping offers apply only to shipments made to the 48 continental US states.
Applicable sales tax will be added to your order for shipments to residents of Arizona, California, Colorado, Nevada, Texas and Washington.